Frequently Asked Questions
Table of Contents
Questions from Donors
Q 1: How do I offer to donate my items?
Q 2: What sort of items do you accept?
Q 3: Where are you located and do you pickup?
Q 4: How are donated items used?
Q 5: Is my contact information protected from spam or abuse?
Q 6: How do I change or cancel my offer once submitted?
Q 7: Do you assess a value for tax purposes?
Q 8: How may I be assured of an organization's IRS Status?
Q 9: Do you scrub, wipe, or clean hard drives?
Q 10: Do you provide EPA certification for donations of monitors?
Q 11: No one seems to want my old equipment. Can you give
me any tips on how to get this junk out of my office?
Questions from Participants
Q 1: How does our nonprofit group acquire a User ID number?
Q 2: Our User ID does not work or we lost it.
Q 3: How long must we wait for our application to be approved?
Q 4: We did not receive an email from Recycles.org. Why?
Q 5: Can our NPO participate if we do not have a webpage?
Q 6: Is this a free service?
Q 7: We're not affiliated with a nonprofit group and wish to
participate. Does your service provide free computers, or
can you refer us to assistance?
Q 8: How do we change our account information?
Where do we login? What is our password?
Q 9: How do we make a request for equipment?
Q 10: What happens once I finally submit my request?
Q 11: How can we get more free request credits?
Is there a limit to how many requests I can make?
Q 12: We need laptops, notebooks, and netbooks. We want
a good, working, fast one, and it is best if we had it
yesterday. Can you provide us with a free laptop computer?
Q 13: Our web site does not work, or is incomplete. We
intend to complete your application process anyway just
to see what happens. Will you accept our application?
Q 14: How can we increase our success with acquiring donations?
Q 15: I was searching your archives of older equipment
offerings and noticed an item we would like to request.
Is this equipment still available after all this time?
Q 16: We don't want to use our request credits on
offerings that we have little chance of receiving.
Can you offer some tips?
Q 17: How can I be sure the equipment I am requesting
is in full working order?
Q 18: We have made a request and have not received a response.
What is next? How do I know the status of each request I make?
Q 19: Why does your credit system count all requests and
not just those for which equipment is actually received?
Q 20: I am a student, stay-at-home mom, disabled person,
private individual, or a for-profit business enterprise.
Will you accept my application?
Q 21: We are an International Organization (NGO) in a
developing nation without a shipping representative in
the USA. Can you help us?
Q 22: What are "Public Offerings"?
Q 23: Can we offer to pay for packaging and shipping?
Q 24: Can we request equipment offerings from far off
locations when the offerer is UNWILLING to ship?
Q 25: What is the most common way to negotiate shipping?
Q 26: How can we increase donation offers in our locality?
Q 27: What about fraud and professionalism?
Q 28: Send your logo so we can put it on our website.
Q 29: I saw on another website a place where I can submit
information about your website so others can learn about
your great service. Can I submit your URL?
Q 30: You offer such a great and innovative service
in so many ways, and I want to see you succeed.
How can we support this project financially?
Q 31: This FAQ does not answer my question, or I
noticed an abuse, misuse, error, or inconsistency.